Automating Business Process Reengineering:  
     Breaking The TQM Barrier

This book presents a structured approach to BPR (Business Process Reengineering) and, through examples, shows how Computer-Aided Process Reengineering technology can facilitate the modeling and analysis of business processes. A RunTime disk of Extend+BPR containing examples from the book is included.

Topics covered in this book include:
• The limitations of TQM and continuous improvement
• Communications as the foundation of Business Process Reengineering
• Engineered flow charts
• The SEI Process Maturity Model
• How to go from Level 1 (initial) to Level 5 (optimized) process maturity
• Process reengineering case studies
• Suggested training approaches for developing computer-aided process reengineering skills

Author:       Gregory A. Hansen
Publisher:   Prentice Hall, Englewood Cliffs, New Jersey
List price:   $50.00
Availability: Check with your local bookstore or order through Imagine That, Inc.

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